Building trust in digital policing: a scoping review of community policing apps
نویسندگان
چکیده
Perceptions of police trustworthiness are linked to citizens' willingness cooperate with police. Trust can be fostered by introducing accountability mechanisms, or increasing a shared police/citizen identity, both which achieved digitally. Digital mechanisms also designed safeguard, engage, reassure, inform, and empower diverse communities. We systematically scoped 240 existing online citizen-police relevant third-party communication apps, examine whether they sought meet community needs policing visions. found that 82% required registration login details, 55% those reporting mechanism allowed for anonymous reporting, 10% provided an understandable privacy policy. Police apps were more likely seek safeguard inform users, while users. As poorly risk amplifying mistrust undermining efforts, we suggest 12 design considerations help ensure the development high quality/fit purpose Police/Citizen apps.
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ژورنال
عنوان ژورنال: Police Practice and Research
سال: 2021
ISSN: ['1561-4263', '1477-271X']
DOI: https://doi.org/10.1080/15614263.2020.1861449